Shipping policy

Welcome to Exotic Universe! We are dedicated to providing you with a seamless shopping experience, including clear and transparent shipping procedures. Please take a moment to read our Shipping Policy to understand how we handle the delivery of your orders.

Order Processing Time:

  • Orders are typically processed within 1-3 business days after payment verification.
  • Placing a order before 8:00PM (UAE time) will accelerate the shipping process and will let your order reach you the next day (best case scenario).
  • During busy seasons or promotions, processing times may be slightly longer. Any delays will be communicated to you promptly.

Delivery Address:

  • It is essential to provide accurate and complete shipping information during the checkout process. We rely on this information for successful delivery.
  • If you need to modify your delivery address after placing an order, please contact us immediately. Changes may be accommodated if your order has not yet been shipped.

Lost or Stolen Packages:

  • In the unlikely event that a package is lost or stolen after being marked as delivered, please contact us promptly. We will collaborate with the courier to investigate the matter and find a resolution.

Changes to Shipping Policy:

  • We retain the right to update and amend our Shipping Policy as necessary. Any modifications will be posted on our website, with the effective date indicated at the top of this policy.

Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your shipment's progress.
  • Should you encounter any issues with tracking or have questions about your delivery, please reach out to our customer support team, and we will assist you promptly.

Contact Us:

  • For any questions, concerns, or assistance related to your order or shipping, do not hesitate to reach out to our customer support team. We are here to assist you.

Thank you for choosing Exotic universe for your shopping needs. We appreciate your trust and are committed to providing a reliable and efficient shipping process.