Privacy policy
Welcome to Exotic Universe Online Store!
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our online store.
Information We Collect
We may collect the following types of information from our customers:
- Personal Information:
This includes information such as your name, email address, shipping address, and payment details when you make a purchase on our website.
- Communication Information:
We may collect information from your communications with us, such as emails, customer support inquiries, and feedback.
- Website Usage Information:
When you visit our website, we may collect information about your browsing activity, such as your IP address, device information, browser type, and pages visited. We use cookies and similar technologies for this purpose; please refer to our Cookie Policy for more details.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfilment:
To process and fulfil your orders, including shipping and delivery.
- Customer Support:
To provide customer support and respond to your inquiries.
- Communication:
To send you transactional emails related to your orders, updates on your purchases, and newsletters if you have subscribed.
- Personalization:
To personalize your shopping experience and recommend products and promotions based on your preferences.
- Analytics:
To analyse and improve our website's performance and functionality.
- Legal Obligations:
Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a prominent notice on our website.
We value your privacy and will do our best to address your concerns promptly.
By using our website, you consent to the practices described in this Privacy Policy. Please review this policy regularly to stay informed about how we handle your personal information. This Privacy Policy is governed by the Shopify platform's policies and practices as well.